Version dated 10 August 2026
Trafinox stands for durable kitchen sinks, taps and kitchen accessories. That is why Trafide B.V., as the owner of the Trafinox brand and warranty provider, offers an additional warranty of 2 years on all Trafinox products. This warranty applies in addition to the rights a buyer has under the law or the purchase agreement.
1. Warranty provider
This warranty is provided by:
Trafide B.V.
Rotterdamseweg 366
2629 HG Delft, the Netherlands
Chamber of Commerce number: 97566306
VAT number: NL868113906B01
Email: info@trafide.com
Telephone: +31 85 333 2368
2. Products and warranty period
The Trafinox warranty applies for 24 months from the delivery date to all original products sold under the Trafinox brand, including kitchen sinks, taps, waste outlets, waste traps and other accessories.
If this statement provides a longer warranty period for a Trafinox product than Trafide B.V.’s general terms and conditions, this Trafinox warranty statement applies to the warranty period. A longer warranty agreed in writing naturally remains applicable.
3. What the warranty covers
The warranty covers material and manufacturing defects that become apparent during the warranty period under normal and intended use. The product must have been installed, used and maintained in accordance with the instructions supplied with the product or available online.
If a defect is covered by this warranty, Trafide B.V. will provide a suitable solution within a reasonable period. Depending on the product and the defect, this may consist of:
- repairing the product or a component;
- replacement of the product or a component; or
- another suitable solution where repair or replacement is not reasonably possible.
4. What is not covered by the additional warranty
The additional Trafinox warranty does not cover damage or defects caused by:
- normal wear and tear or normal ageing;
- incorrect installation, misuse or inadequate care and maintenance;
- use outside the product specifications or use for a purpose other than that for which the product was designed;
- modifications or repairs by unauthorised third parties;
- impacts, falls, scratches or other external influences;
- aggressive, abrasive or unsuitable cleaning products;
- chemical or thermal stress outside the product specifications;
- limescale, water contamination or unsuitable water quality; or
- transport or storage damage that occurred after the product was delivered to the customer.
Minor colour, texture or surface differences that are inherent to the material or production process do not automatically constitute a defect. This is always assessed in relation to the product specifications and what the buyer can reasonably expect from the product.
5. Making a warranty claim
Consumers
Did you purchase the Trafinox product from a shop, online retailer, kitchen supplier or another seller? Report the problem to that seller first. The seller is your point of contact and can handle the claim with Trafide B.V. if necessary.
Business customers and dealers
Business customers and authorised dealers can submit a warranty claim via info@trafide.com.
When submitting a claim, provide the following where available:
- the order or invoice number;
- the product name and article number;
- the purchase or delivery date;
- a clear description of the problem;
- clear photographs of the defect and the complete product; and
- a photograph of a product label, serial number or other product identification, if available.
Trafide B.V. may request additional information or the opportunity to inspect the product where reasonably necessary to assess the claim.
6. Costs and performance
For business customers, costs for dismantling, installation, access to the product, travel time and consequential work are covered by this additional warranty only where confirmed in writing in advance.
For consumers, this provision applies only to the extent permitted by law. Statutory rights to free repair or replacement where a product does not conform to the contract are not limited by this warranty statement.
7. Statutory rights remain in force
This Trafinox warranty is an additional commercial warranty. It does not replace or limit any statutory warranty, conformity rights or other mandatory consumer rights. Consumers may always contact the seller regarding a defect.
8. Applicability and amendments
This Dutch-language warranty statement applies to Trafinox products supplied in the Netherlands by Trafide B.V. or through a seller supplied by Trafide B.V. Additional or different local provisions may apply to deliveries outside the Netherlands.
The version in force at the time of delivery remains applicable to the product concerned. Amendments in a later version do not reduce a warranty claim that has already arisen.
Questions about the Trafinox warranty?
Contact us at info@trafide.com or call +31 85 333 2368.