General Terms and Conditions

ALGEMENE VOORWAARDEN – TRAFIDE B.V.

Versie 2025 – B2B & Groothandel

Trafide B.V.
Rotterdamseweg 366
2629 HG Delft, Netherlands
E-mailadres: info@trafide.com
Telefoon: +31 85 333 2368
KvK-nummer: 97566306
Btw-nummer: NL868113906B01

Trafide B.V. opereert onder meerdere geregistreerde merknamen, waaronder:
Trafinox, TopX Surfaces, Divitap, Trazit, Trafix Tools, Grillova, evenals toekomstige submerken verbonden aan Trafide B.V.

Article 1 – Definitions

For the purposes of these terms and conditions:

1. Trafide B.V.: the legal entity supplying goods under various brands of Trafide B.V.
2. Customer: iedere zakelijke afnemer, groothandel, reseller of professionele gebruiker (B2B).
3. Overeenkomst: all agreements between Trafide B.V. and the customer, including quotations, order confirmations and subsequent agreements.
4. Products: all goods supplied by Trafide B.V., including kitchen sinks, taps, worktops, tools, outdoor products, furniture, accessories and bespoke items.
5. Maatwerk: goederen die volgens klantspecificatie worden geproduceerd of aangepast.
6. Schriftelijk: per brief, e-mail of digitaal akkoord.

Article 2 – Applicability

1. These terms apply to all quotations, orders, deliveries and agreements with Trafide B.V.
2. The customer’s differing terms and conditions are expressly rejected unless Trafide confirms them in writing.
3. By placing an order or accepting a quotation, the customer agrees to these terms and conditions.

Article 3 – Quotations and Prices

1. Quotes are non-binding and valid for 30 days, unless stated otherwise.
2. All prices are excluding VAT, exclusief verzendkosten, exclusief douane- en importkosten en exclusief extra logistieke kosten, tenzij anders vermeld.
3. Price changes due to raw materials, currency, transport costs or market factors are permitted.
4. Bespoke work is always calculated per full sheet. and is never based on m² unless stated otherwise.
5. Kennelijke fouten of typefouten in offertes of websites binden Trafide niet.

Article 4 – Formation of the Agreement

1. An agreement is formed by:
   • written acceptance of the quotation,
   • customer confirmation by email, or
   • payment of the deposit.
2. Trafide may refuse orders without giving a reason.

Article 5 – Payment

1. Deposit of 20–50% is required before production, procurement or delivery begins.
2. Facturen dienen binnen 14 days te worden voldaan.
3. In the event of late payment:
   • wettelijke handelsrente,
   • buitengerechtelijke incassokosten,
   • opschorting van verdere leveringen.
4. Goederen blijven eigendom van Trafide totdat alle invoices have been paid in full (extended retention of title).
5. Trafide may repossess the goods if payment is not made.

Article 6 – Delivery, delivery time and risk

1. Delivery times are indicative and are not strict deadlines.
2. Delays caused by production, transport, suppliers, customs or force majeure do not entitle you to compensation.
3. Delivery takes place:
   • af magazijn (Ex Works), of
   • volgens overeengekomen Incoterms.
4. Risk passes to the customer as soon as the goods have been handed over to the carrier or customer.
5. The customer must inspect the goods immediately upon delivery.

Article 7 – Complaints and notification periods

The following terms apply strictly to B2B:

1. Visible damage or shortages upon delivery
   • binnen 24 uur schriftelijk melden met foto’s.
2. Niet-zichtbare gebreken
   • binnen 5 werkdagen na ontdekking schriftelijk melden.
3. Algemene klachten
   • binnen 8 days after delivery.

Te late meldingen worden niet in behandeling genomen.

Article 8 – Handling of complaints

1. Trafide confirms receipt within 14 werkdagen.
2. Trafide streeft naar inhoudelijke behandeling binnen 14 werkdagen.
3. Trafide streeft klachten op te lossen binnen 30 days, tenzij afhankelijk van externe fabrikanten, import, transport of seizoensdrukte.
4. The solution is at Trafide’s discretion:
   • reparatie,
   • vervanging,
   • of creditering.

Er is no entitlement to additional compensation.

Article 9 – Return Policy (B2B)

1. Returns are only possible after written authorisation and RMA-nummer.
2. The customer must return goods within 10 werkdagen na goedkeuring te retourneren.
3. Voorwaarden:
   • originele, ongeopende en schone verpakking,
   • ongebruikt en onbeschadigd.
4. Return costs are always for the customer, unless the error lies with Trafide B.V..
5. Trafide rekent minimaal 15% restocking fee bij foutieve retourzendingen.
6. Bespoke products, special orders and colour-matched products can never be returned.

Article 10 – Warranty

1. The warranty applies exclusively in accordance with the terms and conditions. standard products 24 months en maatwerk 12 maanden.
2. The warranty is void in the following cases:
   • incorrect use, installation or assembly,
   • use outside specifications,
   • incorrect cleaning or care and maintenance,
   • schade door derden,
   • commerciële overbelasting.
3. The warranty does not cover:
   • kleur- of structuurverschillen,
   • scratches caused by use,
   • hitte-, vocht- of chemische schade,
   • natuursteenvariaties en toleranties.

Article 11 – Liability

1. Trafide is only liable for direct damage caused by intent or gross negligence.
2. Maximale aansprakelijkheid = het factuurbedrag of the relevant delivery.
3. Trafide is niet aansprakelijk voor:
   • gevolgschade,
   • omzetverlies / winstderving,
   • arbeidskosten van installateurs,
   • schade door vertraging,
   • schade door transport of derden.
4. The customer indemnifies Trafide against claims by end users and third parties.

Article 12 – Images, samples & tolerances

1. Afbeeldingen, renderings en foto’s kunnen afwijken.
2. Monsters geven slechts een indicatie in colour and texture.
3. All materials are subject to tolerances, for example:
   • afmeting: ±2 mm
   • kleurafwijking tussen batches toegestaan
4. Deviations do not constitute grounds for return, complaint or compensation.
5. Bemonstering blijft altijd eigendom van Trafide.

Article 13 – Force Majeure

Situations such as strikes, pandemics, fires, wars, supplier delays, transport problems, material shortages or technical failures shall be considered force majeure.
Trafide is not liable for damages in that case.

Article 14 – Intellectual property

All designs, logos, brand names, manuals, texts, product data and other content remain the property of Trafide B.V.
Use without written permission is prohibited.

Article 15 – Applicable law & competent court

1. Op alle overeenkomsten is Nederlands recht van toepassing.
2. Geschillen worden uitsluitend voorgelegd aan de rechtbank Den Haag.
3. The parties will first attempt to reach a solution through consultation.